Terms of Service
1. Who these terms are between
These Terms of Service (the "Terms") are a legal agreement between Nickel Apps, a sole proprietorship operating the application and service known as "Buzzer" (the "Service"), and the organization that creates an account (the "Organization," "you"). The person who creates the account confirms they are authorized to bind the Organization. By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
2. The Service
Buzzer is a software platform for youth-serving programs — such as camps, day camps, day cares, after-school programs, and Sunday schools — provided as a Progressive Web App that runs on phones, tablets, and computers. Depending on configuration, it includes:
- attendance check-in and check-out, late arrivals, and absences;
- daily logs and incident logs, with pre-built templates and a custom form builder;
- severity tiers with configurable approval and notification behaviour, including automatic parent or guardian email notifications when an Organization enables them;
- medication logs, weekly staff scheduling, and participant profiles with custom fields and medical flags;
- CSV import with column mapping, CSV/PDF export, and role-based access (Owner, Admin, Staff) with multi-site support.
Buzzer is in active development. We may add, change, or remove features, and planned features described in marketing materials (such as push notifications, SMS-based two-factor authentication, or additional reports) are not guaranteed.
3. Free pilot (through August 31, 2026)
Buzzer was offered as a free pilot to selected Organizations for Summer 2026, at no charge and with no credit card required, through August 31, 2026. Organizations that took part as founding pilot partners are covered by a separate Pilot Partner Agreement that sets out their free-pilot terms and founding pricing, which takes precedence over the standard pricing in Section 4 for those partners.
4. Plans, pricing, and payment
From September 1, 2026, the Service is offered on a per-program, per-period basis. A "program" means one location where your program runs. Standard pricing is:
- Monthly — $49 CAD per program per month, plus applicable tax, billed month to month.
- Annual — $490 CAD per program per year, plus applicable tax (about two months free versus monthly).
Prices are in Canadian dollars and exclude taxes, which are added where required. There are no per-seat fees and no participant limits. We may change prices in the future; if we do, we will give advance notice and any change takes effect at your next renewal, not mid-term. Founding pilot partners keep their separate founding rate under their Pilot Partner Agreement.
Payment processing. Paid subscriptions are billed through Stripe, our third-party payment processor. You provide payment details directly to Stripe, and your use of paid plans is also subject to Stripe's terms. We do not store full payment-card numbers. You authorize us, through Stripe, to charge your chosen payment method for the fees that apply to your plan, including automatic renewal, until you cancel.
Automatic renewal. Paid plans renew automatically at the end of each billing period at the then-current price for that plan (founding rates excepted), unless you cancel before the renewal date.
5. Cancellation and refunds
You can cancel at any time from your account or by contacting us. When you cancel, your subscription stays active until the end of the current billing period and does not renew after that.
No refunds for the current period. Fees already paid for the current billing period are non-refundable, and we do not provide partial or prorated refunds for unused time, except where required by law. You keep access until the end of the period you have paid for and may export your data before the account closes.
We may suspend or cancel a paid account for non-payment after giving you notice and a reasonable chance to resolve it.
6. Your account and users
- You are responsible for keeping credentials confidential and for all activity under your account and the accounts of users you invite.
- You control the roles you assign (Owner, Admin, Staff) and the sites and groups each user can access.
- You must provide accurate information and promptly notify us if you believe your account has been accessed without authorization.
7. Your data and children's information
Information you enter — including participant records, children's personal and medical information, staff information, and logs — is "Organization Data." As between you and us, you own and control it.
You are the data controller; we are the processor. You decide what data to collect and how it is used; we process it on your behalf to provide the Service.
You are responsible for consent. You represent and warrant that you have obtained all consents required — including from parents or guardians of children whose information you enter — to collect that information, record health and medication details, and send notifications through Buzzer. We do not obtain consent from parents or guardians directly.
You are responsible for ensuring your use of the Service complies with the laws that apply to your program, including child-care licensing and record-keeping requirements and privacy laws such as PIPEDA.
8. How we use data
We use Organization Data only to operate, maintain, secure, support, and provide the Service, and to send notifications you configure. We do not sell Organization Data and do not use it for advertising.
We may generate and use aggregated, de-identified information that does not identify any individual, child, family, or Organization, to improve the Service. We do not re-identify it and do not use identifiable children's information for product development. See our Privacy Policy, which forms part of these Terms.
9. Acceptable use
You agree not to use the Service unlawfully; enter information you have no right to enter; attempt unauthorized access to the Service, other accounts, or other Organizations' data; interfere with or reverse-engineer the Service; or resell or sublicense it without our written permission.
10. Availability and your records
The Service is hosted on Google Firebase infrastructure with continuous automated backups. We work to keep it available but do not guarantee uninterrupted or error-free operation. You can export your records anytime in CSV or PDF, and because you are legally responsible for certain records, you should keep your own copies and not rely on Buzzer as your sole record-keeping system.
11. Termination and data deletion
You may close your account at any time. We may suspend or terminate access for material breach, non-payment, legal requirement, or if we discontinue the Service (with reasonable notice where practical). On closure, you may export your data, and we will delete your Organization Data within 30 days of your request or of account closure, except for information we must keep by law or that remains briefly in routine encrypted backups before being overwritten.
12. Intellectual property
The Service — including its software, design, branding, and the Buzzer and Nickel Apps names and logos — is owned by Nickel Apps. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your Organization while your account is active. Your Organization Data remains yours. If you give us feedback, we may use it to improve the Service without obligation to you.
13. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. Buzzer is a tool to assist your program; it does not replace your own judgment, supervision, staffing, policies, or legal obligations regarding the children and people in your care.
14. Limitation of liability
To the fullest extent permitted by law, Nickel Apps will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill. Our total liability for any claim relating to the Service or these Terms will not exceed the greater of (a) the fees you paid us in the 12 months before the claim, or (b) CAD $100. Some jurisdictions do not allow certain limitations, so some may not apply to you.
15. Indemnity
You agree to indemnify and hold harmless Nickel Apps from claims, damages, and costs (including reasonable legal fees) arising from your Organization Data, your use of the Service, your violation of these Terms, or your failure to obtain required consents.
16. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before they take effect. Continued use after that means you accept the updated Terms; if you do not agree, you may close your account.
17. Governing law
These Terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable there, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction of the courts located in Newfoundland and Labrador, subject to any non-waivable rights under applicable law.